Legal right of withdrawal – 14 days
For eligible distance purchases, consumers have 14 days from receipt of the goods to inform THYLY of their decision to withdraw, without having to give a reason.
The request can be sent to contact@thyly.fr or made via the Right of withdrawal page.
Returning the product
Do not send any parcel without prior instructions. Once we receive your request, the return address applicable to your order will be provided by email.
Under the legal right of withdrawal, the goods must be returned no later than 14 days after you communicate your decision. The direct cost of return is normally borne by the consumer, unless THYLY expressly agrees to cover it or the law requires the seller to do so.
A reduction in value may be applied if the goods have been handled beyond what is necessary to establish their nature, characteristics and proper functioning.
Commercial return period up to 30 days
After the statutory 14-day period and up to 30 days after receipt, THYLY accepts a commercial return request when the product is unused, clean, complete and in a condition suitable for resale, with its original accessories and components. This commercial extension never reduces the consumer's statutory rights.
Damaged, defective or non-conforming product
If the product received is damaged, defective or does not match the order, contact contact@thyly.fr promptly, including the order number and, where possible, photos.
Refund
Where the right of withdrawal applies, amounts legally due are refunded within 14 days after you communicate your decision to withdraw. THYLY may defer the refund until the goods are recovered or until proof of dispatch is received, whichever occurs first.
The refund is made using the same payment method as the one used for the order, unless otherwise agreed. The original standard delivery charges are refunded where required by law; any additional amount paid for a more expensive delivery method than standard delivery is not refunded.