Order processing
Orders are generally prepared within 24 to 48 business hours before dispatch.
Delivery times
After dispatch, the estimated delivery time is 5 to 10 business days, depending on the destination, carrier and periods of high activity. The applicable delivery time or date is communicated where required by law.
Destinations and shipping rates
THYLY currently ships to France, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal.
- France: standard shipping €7.99; free from €65.
- Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal: standard shipping €9.90; free from €89.
The rate corresponding to the delivery address and order value is shown before final confirmation and payment.
Tracking
When tracking is available, a tracking number or link is provided after dispatch.
Delivery address
Please check the delivery address before confirming the order. In case of an error, contact contact@thyly.fr as soon as possible.
Transport and receipt
For consumer sales, the risk of loss or damage remains with the seller until the customer or a designated third party takes physical possession of the goods, except where otherwise provided by law.
Delay or issue
For a significant delay, a parcel marked delivered but not received, or a damaged parcel, contact contact@thyly.fr.